top of page

Terms of use Policy

This website is operated by Innline Care. We take your privacy very seriously therefore we urge to rear this policy very carefully because it contains important information on:

Who we are,

How and why we collect, store, use and share personal information,

Your rights in relation to your personal information, and how to contact us and supervisory authorities in the event that you have a complaint.

Who we are

Innline Care (“we” or us”) collect, use and responsible for certain personal information about you. When we do so we are regulated under General Data Protection Regulations which apply across the European Union (including the United Kingdome) and we are responsible as ‘controller’ of that personal information for the purpose of those laws.

The personal information we collect and use

  1. Personal information you provide to us

We collect the following personal information that you provide to us:

Your first and Last name

Home telephone number

Mobile phone number

Home address

Date of birth

Email address

Some examples example’s of when we collect this information include:

When creating an account

Purchasing products from the store

Returning faulty or damaged products

  1. Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on there behalf and agreed that you:

Shall consent on their behalf to the processing of their personal data;

Shal receive and data protection notices on their behalf; and shall consent on their behalf to the transfer of their personal data abroad.

  1. Monitoring and recoding communications

we may monitor communications such as emails and telephone calls for the following purposes:

training purposes

employee development

  1. Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

For example, we may use cookies to monitor and or collect the following information:

How many times a user is visiting the website

To track returning customers

This information helps us to build a profile of out users. Some of this information may be aggregated or satisfied, which means that we will not be able to identify you individually.

On the first occasion that you use our site we will ask weather you consent to our use of cookies. If you do not, cookies will not be used. Therefore, you can opt-out of using cookies and the website below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our cookies, please see our website cookie policy

For further information on cookies generally visit or

who your information may be shared with

we may share your information with:

law enforcement agencies in connection with any investigation to help prevent unlawful activity

your information may also be given to supplies to receive delivery of products

We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text messages or automated call.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us, you can opt out at any time. If you are receiving messages you do not want, you can contact us using the details provided below.

Whether personal information had to be provided by you, and if so why

When purchasing items from the store for delivery

How long your personal information will be kept

We will hold your personal information for the following periods:

Name and address will be held up for 6 years to satisfy UK tax laws.

Email address will be deleted immediately after the delivery of the product unless customer ops in for email marketing and promotional offers.

Age and date of birth will be deleted after the customer has received delivery of the products.

These periods are no longer than necessary in each case.

Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information:

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information secure.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information out of the EEA

We will not transfer your personal information outside of the EEA at any time.

What rights do you have?

Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information

  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

  • require us to correct any mistakes in your information which we hold

  • require the erasure of personal information concerning you in certain situations

  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

  • object at any time to processing of personal information concerning you for direct marketing

  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

  • object in certain other situations to our continued processing of your personal information

  • otherwise restrict our processing of your personal information in certain circumstances.

  • claim compensation for damages caused by our breach of any data protection laws

  • For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (

If you would like to exercise any of these rights, please:

email, call or write to us

let us have enough information to identify you

let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)

let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

Changes to the privacy policy

This privacy policy was published on 05/04/2020 and last updated on 05/04/2020

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

By a notice on the website or if a customer is signed up for email marketing, emails will be sent out to customers.

if you have any questions about this policy or the information, we hold about you, please contact us by:


full terms of use: Text
bottom of page